Scenarios
| Make a complaint | Customer Service Dashboard | Case Type Workflow | View on Jadu Library |
| Schedule and pay for pest control | Customer Service Dashboard | Case Type Workflow | Available soon |
| Report a pothole (Video) | View in PB labs | Case Type Workflow | View on Library |
| Check CTAX balance and Set up Direct Debit to pay Council Tax |
| Schedule and pay for a Bulky Uplift | Customer Service Dashboard | Case Type Workflow | Available soon |
| Notify a change of address (existing) | mygovscot myaccount (SBC) | View on Library |
| Out of hours calls | Customer Service Dashboard | Case Type Workflow |
| Schedule and pay to dump waste | Customer Service Dashboard | Case Type Workflow |
| Report and schedule a Housing Repair | Customer Service Dashboard | Case Type Workflow |
| Renew a private hire car licence (using bisaccount) | Customer Service Dashboard | Case Type Workflow |
| Using Paypoint to collect a Scottish Welfare Fund (SWF) payment | Customer Service Dashboad | Case Type Workflow |
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Using Paypoint to pay Council Tax (Swipe Card & Bar code ): |